Sutter Physician Services’ management team brings diverse perspectives from their experiences in the world of health care. Their deep and varied knowledge helps us stay nimble, drive innovation, and bring fresh ideas that enable us to adapt to changing needs and continually improve our services.
Jeremy Eaves joined Sutter Physician Services in April 2017 as CEO. He leads the company’s products and services strategy in support of Sutter Health business, as well as continued expansion into the national marketplace. Jeremy was previously senior vice president of Financial Operations at Baylor Scott & White Health, the largest not-for-profit health care system in Texas and one of the largest in the nation. From 2008 to 2014, he served as vice president of Revenue Cycle Management at Baylor Health Care System. Prior to joining Baylor Scott & White Health, Eaves worked in revenue cycle leadership with another provider and in healthcare consulting. He also has served on the national HFMA Key Performance Indicator taskforce and on a previous iteration of the HFMA patient friendly billing workgroup.
Jeremy received his Bachelors of Business Administration in Management Information Systems from University of Oklahoma, and his Master of Business Administration degree from Southern Methodist University.
Bruce Monson became Chief Administrative Officer of Sutter Physician Services (SPS) in 2015. He provides executive oversight to the functions of Strategy Development, Human Resources, Facilities Management, Procurement, Privacy and Security, Communications, Training, Process Improvement, and Program/Contract Management. Having served in various senior leadership capacities for over 11 years within the Sutter Health network, Bruce played an instrumental role in the establishment of operations like the Sutter Shared Services Organization in Roseville CA, and SPS’s Utah-based Patient Service Center. He also provides skills and experience gained from 25 years of senior leadership with companies beyond the health care arena such as Pacific Gas & Electric, Kemper Insurance, Vision Service Plan, and the legal firm Adelson, Teston and Brundo.
Bruce earned his Master of Business Administration with concentration in Organization Development from California State University, Sacramento. He is also a graduate of the Sutter Health Leadership Academy and has received numerous professional awards and health care industry certifications.
Gregg Smith-McCurdy brings more than 25 years of experience in the acute care, ambulatory, and physician sectors of health care information technology to his role overseeing all aspects of the Sutter Physician Services information system. He provides the strategic vision and tactical support for SPS IT, and oversees all technology resources in support of the SPS revenue cycle operations, accountable care solutions and patient access solutions. He also oversees a large multi-state telephony network, a system implementation staff of over 60 analysts, and the SPS Project Management Office.
Gregg joined Sutter Physician Services in 2004, after previously managing all patient financial and registration applications at University of California-San Francisco Medical Center, one of the top 10 hospitals in the nation. His extensive knowledge of the Epic and other practice management systems is an invaluable asset to SPS and our clients.
Gregg received his BSBPA in management information systems from the University of Arizona, Eller College of Management. He is a Certified Healthcare CIO (CHCIO) through the College of Health Information Management Executives (CHIME) and a member of Healthcare Information and Management Systems Society (HIMSS).
Diane Truso is the interim Chief Financial Officer at SPS, having previously served as the Director of Finance since 2008. Diane is responsible for all aspects of financial operations including accounting and reporting, accountable care accounting, deposit services, budgeting, and financial planning and analysis. She has over 20 years of financial, managerial, and health care industry experience within Sutter Health, and prior to that Diane worked for a public accounting firm that specialized in tax, auditing, and consulting services for the health care industry.
Diane is a current member of the American Institute of CPAs (AICPA). She earned her Bachelor of Science degree with an emphasis in accounting from California State University, Chico.
As SPS’s business development chief since 2014, John Bennett has led expansion of the company’s broad service offerings into the national marketplace. John helps inspire creative strategies for our services, pushing solutions to enable patients to access health care information and services through increasingly innovative channels. His ideas center on enhancing the patient experience to drive greater health and outcomes, and enabling partners to capitalize on the ongoing changes in health care.
John has more than 25 years of business development and entrepreneurial experience, ranging from enterprise software to clean technology to health care. He stimulates the “why” within organizations, creating a culture that fosters collaboration and energizes new ideas and solutions to drive success.
John earned a B.A. in geography from the University of Texas at Austin.
Scott Abram joined SPS in March 2011 and has more than 30 years of experience in health care receivables management. He is responsible for all aspects of the organization’s billing accounts receivable management program. Prior to joining the SPS leadership team, Scott led the Pasadena-based central business office of Kaiser Permanente. His familiarity with the Epic practice management suite of applications is a valuable asset to SPS and our clients.
Scott received his bachelor of science degree in health services administration from the University of Arizona. He is a member and fellow of the Healthcare Financial Management Association, a Certified Healthcare Financial Professional (CHFP), a Certified Manager of Patient Accounts (CMPA), and a member of the Medical Group Management Association.
As the General Manager and Vice President of Patient Access Solutions (PAS), Steve Chambers oversees all operations and business development opportunities for the Patient Service Center, a 24/7 contact center. He was previously the Senior Director of Operations for PAS, and brings with him almost 20 years of contact center experience. Steve has also held roles in process improvement, project management, information services, and consulting in the satellite, telecommunications, pharmacy, and healthcare industries, giving him a wealth of experience in expanding patient access and delivering a superior patient experience.
Steve is a current member of the American College of Healthcare Executives (ACHE) and the Project Management Institute (PMI). He earned his Bachelor’s degree in Business from Utah State University and an MBA with an emphasis in Technology Management from Walden University in Minneapolis.
Karrie Abe joined Sutter Physician Services in 2002, and has over 20 years of experience in payer operations and managed care. In her current role, she is responsible for the development and oversight of all clinical care coordination and telehealth services within the Accountable Care Solutions Division. In her previous position of Vice President, Managed Care Administration, she was responsible for the administration of managed care delegated activities for 400,000 members and their millions of claims annually. Areas of responsibility include credentialing and provider enrollment, eligibility loading, claims processing and compliance, and claims recoveries. Karrie has also held positions overseeing client relationships, call center operations, reimbursement analysis, and payer relationships. She gained extensive experience with delegated claims compliance for both Medicare and commercial products while working for Aetna and Prudential Health Care. These roles enabled her to develop a vast health care management network and provided her with insights into the multiple operations of managed care administration. Karrie is an active member of many industry forums related to system user groups, managed care, and compliance forums. She has extensive experience in both IDX and Epic platforms.
Karrie earned her bachelor of arts in business administration and a master of business administration with a concentration in accounting and geology from the University of the Pacific.
Dr. Bell provides clinical oversight for the products and services delivered through Sutter Physician Services’ (SPS) patient contact center. These service lines include Patient Access, Nurse Advice, Telephonic Anticoagulation Management, Readmission Management, Rx Renewal, Population Health, and Care Transitions. Dr. Bell is passionate about empowering health in patients through access, information, and communication. In her role as Medical Director, she supports the above services and also provides clinical oversight for Quality and Risk programs.
Dr. Bell has more than 15 years of clinical experience, both in administration and as an acting physician. Prior to joining SPS, Dr. Bell served as a physician and Clinic Chief with Group Health Cooperative, a physician and Medical Director for Hope Clinic, a practicing family physician for New Zealand Locums, and spent many years with several community health clinics. She joined SPS in 2013.
Dr. Bell attended medical school at Loma Linda University and completed her family practice residency at Idaho State University. She is certified by the American Board of Family Practice and has experience in clinical informatics, risk and quality.
David Oppegard is the senior executive responsible for the development, growth and retention of client relationships at Sutter Physician Services. After 15 years of experience in the fields of physician revenue cycle management, strategic planning, marketing and corporate staffing, he has developed a broad knowledge base in revenue cycle services. Prior to joining SPS, David served as vice president at McKesson Corporation, leading a team that provided revenue cycle services to large physician groups in the western United States. He also served as senior consultant in the Healthcare Practice Division of Deloitte Consulting.
David completed his bachelor of arts degree at UCLA, and earned both master of business administration and master of public health degrees at Emory University in Atlanta, Georgia.
Marty Dominguez joined Sutter Physician Services in 1999 and now has over 30 years of experience in health care receivables management. As an expert in “Lean” principals and methodology, Marty coordinates and executes action plans for many initiatives that seek to permanently fix systemic defects by focusing on optimizing systems and workflows. Before assuming her consulting role at SPS, she was the director of billing & accounts receivable, where her responsibilities included providing leadership in planning, developing, and implementing processes to achieve optimal billing and collection results.
Prior to her tenure at SPS, Marty served as the business office director for two organizations: first for Stanford University Clinics and later for Catholic Healthcare West.