WE SUPPLY THE TECHNICAL EXPERTISE

Information Technology Systems and Services

Sutter Physician Services, formerly known as Sutter Connect, offers stable and proven technologies to support our clients’ business operations, taking advantage of advanced technology solutions to create organizational efficiencies, reduce costs, and improve accuracy and performance. Sutter Physician Services has developed a single system strategy, utilizing one integrated system as the foundation to provide the broad range of application services to our clients. This strategy enables an effective and consistent level of business operations across a diverse range of clients. It also allows for effective use of information technology resources that support a common application environment for electronic data interchanges, data warehouse development and interfaces to other internal and external business and clinical applications.

GE Healthcare Technology

Sutter Physician Services uses the GE Centricity™ Business Solutions (formerly IDX) health care system as its core foundation system. Sutter Connect is one of the largest users of the IDX system in the nation. Centricity™ Business integrates applications for financial management, managed care, and practice management. The set of Centricity™ Business Solutions applications functions offered by Sutter Connect to support our Managed Care Administration (MCA) and Billing and Accounts Receivable (BAR) services include member enrollment, benefit management, provider network management, referral and authorization processing, case management, claims, capitation, billing and accounts receivable, practice management, appointment scheduling, and customer service.

SPS Online

Through Sutter Connect Online (which will be transitioned to SPS Online), we offer Internet-based access to the Centricity™ Business Solutions applications for our clients and their providers and support staff to check eligibility and claims status, enter referral requests, and review authorizations anytime, anywhere.

For more information go to SPS Online

Other Applications

Sutter Physician Services makes other application functions available to clients for use at their business sites that fully integrate with MCA and BAR Centricity™ Business Solutions applications operated directly by Sutter Physician Services staff. Additional practice management applications available to clients include:

• Centricity™ Business Solutions Advanced Web for patient registration and appointment scheduling, chart tracking, and messaging
• Centricity™ Business Solutions paperless collection system, check writer, and encounter form generator
• Morrissey - credentialing
• Bottom Line
• Televox HouseCalls™ for patient appointment reminders

Electronic Data Interchange (EDI)

To improve efficiency, timeliness, and accuracy, and be more cost-effective, Sutter Physician Services promotes the use of electronic data interchanges with clients and payers across all feasible operational functions. Some of the health care transactions currently being conducted via EDI include claims and encounters, health plan enrollment, eligibility and transmission acknowledgements, and payments and remittance advices. Sutter Physician Services uses a state-of-the-art translation and security systems and employs cutting edge transmission methods. This translation system allows Sutter Physician Services to generate application to application mapping for a variety of proprietary formats that perform "lights out" processing for batch and real-time submissions.

Sutter Physician Services currently accepts electronic claims from the following vendors:

• MedAvant
• Emdeon
• Medi.Com
• Office Alley

Data Warehouse and Management

Sutter Physician Services has developed an extensive Data Warehouse system using Crystal Reporting and multi-dimensional data cubes with a series of servers for data storage and processing. The Data Warehouse system provides timely data processing and distribution of standard and specialized reporting across the functional areas of finance, operations, utilization management, clinical performance, regulatory compliance and quality assurance.

Decision Support provides programming and internal custom application development. Web Application Development develops the tools for individuals to access the Sutter Physician Services environment and secure desired information such as on line claims status, and referral authorization status. Data Warehousing maintains the optimal infrastructure to support, house, and deploy the vast amount of data and information required for operations. The goal of our Data Warehouse functions is to provide a single, reliable source of data and migrate large numbers of users from limited static, hard copy single snap-shot reports to dynamic, timely, and accurate inquiry and reporting capability at their personal desktop.

Technical Support

Sutter Physician Servicesprovides an extensive and skilled technical team to deliver, train and support the technology products and services for our user communities. IT Production Services provides the technical support to IT Computer Operations, Applications Support, Desktop and Network Support, Systems Support, and Data and Web Services. Through these dedicated technical resources, Sutter Physician Services ensures fully-functioning, reliable systems and applications for our internal staff and clients.

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More information:
Managed Care Administration
Billing and Accounts Receivable Management
Technology
Reporting and Analysis
Service and Performance
Independent Practice Services

Check out Doing Business with Sutter Physician Services for more information about our services and how Sutter Physician Services can help your organization.